MyLuxVaca FAQs and Guest Guide
Find answers to the most common questions about staying with MyLuxVaca in our luxury New England vacation homes — from booking and planning to policies, amenities, and what to expect during your stay.
Need a hand right now? Our team is here to help at book@myluxvaca.com or (800) 324-1241.
Reservations
What makes MyLuxVaca different from Airbnb or VRBO?
Airbnb and VRBO are listing platforms — MyLuxVaca is a full-service luxury hospitality team.
- A Dedicated Hospitality Team: 24/7 local support before, during, and after your stay.
- Custom Trip Planning: Personal welcome calls, preferred partner rates on private chefs, and pre-arranged amenities (like cribs or grocery setup).
- Uncompromised Quality: Professionally managed homes with hotel-grade linens, luxury toiletries, and pristine turnover standards.
- Direct Savings: Book direct for the best rates and policies without third‑party service fees.
How do I book, and can I speak to someone directly?
Book online anytime or connect with our local team for personalized assistance.
- Book Online: Browse vacation rentals
- Call or Text: (800) 324-1241
- Email: book@myluxvaca.com
What are the check-in and check-out times? Can I request early check-in or late check-out?
Standard check-in is 4:00 PM and check-out is 10:00 AM.
When possible, we’re happy to offer added flexibility:
- Early Check-In (3:00 PM) or Late Check-Out (11:00 AM) may be available at no additional cost, subject to cleaning and maintenance schedules.
Please reach out 2–3 days prior to arrival and we’ll confirm availability.
What happens after I book?
- Personal Welcome Call: We’ll connect to coordinate your stay.
- Concierge Services: Arrange cribs, high chairs, private chefs (with exclusive rates), dinner reservations, airport transfers, and more.
- Destination Guide: Receive a custom digital guidebook with local tips and sample itineraries.
What should I do if I need assistance during my stay?
We’re here for you 24/7. Call or text (800) 324-1241 or email book@myluxvaca.com for amenity questions, recommendations, or urgent maintenance needs.
What fees should I expect beyond the nightly rate?
- Cleaning Fee: Covers professional turnover before arrival.
- Damage Protection: Mandatory damage waiver of $79.
- Pet Fee: For approved, pet-friendly homes.
- Taxes: State and local lodging taxes.
- Optional Add-ons: Any concierge services or custom experiences you select.
When is payment due?
- 50% deposit at booking to secure your dates.
- Remaining balance due 45 days prior to check-in.
- Bookings within 45 days of arrival require full payment at booking.
We accept major credit cards and ACH transfers.
What is the cancellation policy?
Direct Booking Advantage: Booking on myluxvaca.com offers our most guest-friendly terms. Refunds depend on when you cancel:
- Within 48 hours of booking (if booked ≥14 days pre‑arrival): Full refund.
- 30+ days before check-in: Full refund, minus non-refundable processing fees.
- 14–29 days before check-in: 50% refund.
- Less than 14 days: Non-refundable.
What is included in the home (linens, coffee, toiletries, Wi‑Fi)?
- Linens & Towels: Fresh, hotel-quality bedding and plush towels.
- Kitchen Essentials: Cookware, dishware, cooking basics, and coffee setups.
- Toiletries & Soaps: Starter bath products, hand soaps, paper towels, and toilet paper.
- High-Speed Wi‑Fi: Complimentary and reliable in every home.
Properties & Policies
What’s included with every MyLuxVaca stay?
- Premium hotel-quality linens and towels, freshly laundered
- Thorough inspection and professional clean before every guest
- High-speed Wi‑Fi throughout
- Fully equipped kitchen with cookware, coffee setup, and basics
- 24/7 guest support and local maintenance access
Additional amenities (pools, hot tubs, fire pits, game rooms, waterfront access) vary by property and are listed on each home’s page.
What are check-in and check-out times?
Standard check-in is 4:00 PM and check-out is 10:00 AM. Arrival instructions, including your access code, are sent the day before your stay. For flexibility, contact us 2–3 days prior to arrival.
What is required at check-out?
- Place used towels on bathroom floors
- Turn off lights and electronics
- Close windows and lock doors
- Leave beds unmade
- Bag and tie trash and place it in the designated area (extra bags under the kitchen sink)
What if something isn’t right on arrival?
Contact us immediately at (800) 324-1241. Every property is inspected before each stay; if anything was missed or not as described, our local team will address it promptly.
Is there a minimum age requirement to book?
Yes. The primary guest must be 30 years of age or older and present for the entire stay. Reservations cannot be made on behalf of individuals under this age requirement.
How many guests are allowed?
Maximum occupancy varies by property. All guests must be disclosed at booking. Additional visitors are not permitted unless approved and added to the reservation.
Are pets allowed?
Select homes welcome well-behaved, house-trained dogs with prior approval and an additional fee. Policies vary by property. Please inquire at booking or email book@myluxvaca.com for details.
Are the properties suitable for children?
Many homes are family-friendly but are not baby- or infant-proofed. Guests are responsible for the safety and supervision of all minors at all times.
Do you allow events or gatherings?
Intimate gatherings may be considered with prior approval, depending on the property and season. All events must align with our home and neighborhood guidelines.
Concierge & Experiences
What concierge services do you offer?
Our concierge team can coordinate:
- Private chef dinners and in-home catering
- Grocery and pantry stocking before arrival
- Luxury car arrangements
- Celebration setup
- Child amenities and gear delivery
- Special arrangements based on destination and season
Availability varies by property, region, and season. Explore options on our concierge services page.
How much do concierge services cost?
Services are priced individually — you only pay for what you request. We’ll share clear pricing before confirming anything.
Can I add concierge services after I’ve already booked?
Yes. You can add services anytime before your stay. For high-demand items (private chefs, grocery delivery), earlier is best, especially in peak seasons.
Can you help plan special occasions or celebrations?
Absolutely. We can coordinate private dining, décor, photography, and more to make your celebration memorable.
Where does MyLuxVaca have properties?
- Greater Boston, MA — Close to the city, world-class dining, and rich cultural experiences
- White Mountains, NH — Alpine estates with panoramic views, hiking trails, and ski access
- Coastal Maine — Waterfront escapes with iconic scenery and seafood
- Connecticut — Gold Coast estates and countryside retreats, ideal from NYC and southern New England
Which destination is right for my group?
- Driving from NYC or southern New England? Connecticut is often the most convenient.
- Want nearby culture and great restaurants? Greater Boston is a strong fit.
- Craving nature and hiking? The White Mountains are hard to beat.
- Dreaming of the classic New England coast? Coastal Maine shines, especially in summer and early fall.
Not sure? Reach out — we’re happy to help you decide.
Do you have area guides?
Yes — explore our New England destination guide for dining, outdoor adventures, indoor escapes, and favorite experiences.
What’s the best time of year to visit New England?
- Summer (June–August): Peak for coastal stays and outdoor activities — book early.
- Fall (September–October): Spectacular foliage across all regions.
- Winter (November–March): Ideal for White Mountains ski trips and cozy mountain escapes.
- Spring (April–May): Shoulder season with more availability, especially along the coast.
For group trips, plan 3–6 months out — peak dates fill quickly.
Groups & Retreats
What kinds of group stays do you specialize in?
Groups are at the heart of what we do. Our homes are well-suited for:
- Multi-generational family reunions
- Corporate retreats and off-sites
- Milestone celebrations
- Annual getaways with friends
Some homes may accommodate small private events with prior approval. Learn more on our groups & retreats page or email book@myluxvaca.com for assistance.
How do I choose the right home for my group?
Share your group size, dates, and goals for the trip — we’ll recommend the best-fit homes.
How many guests can your properties accommodate?
It varies by property. Some homes sleep up to 28 guests. Maximum occupancy is listed on each property page and must not be exceeded; all guests must be disclosed at booking.
Why choose one property over a hotel room block?
One private estate keeps everyone together with your own kitchen, indoor/outdoor spaces, and flexible schedule — often at a lower per-person cost than comparable hotels, especially when preparing meals together in-house.
Can you help coordinate logistics and activities for our group?
Yes. Our concierge team can help arrange private chef dinners, grocery stocking, celebration setup, mid-stay cleaning, massage services, and more. See what’s possible on our concierge services page.
MLV Management
What services does MyLuxVaca offer homeowners?
We offer property management, design, and home care. Whether you’re renting or seeking professional oversight, we tailor our approach to your goals.
What’s the difference between Property Management, MLV Design, and MLV Care?
Property Management is our full-service rental program. MLV Design optimizes aesthetics and performance. MLV Care provides ongoing oversight and maintenance for non-renting owners.
What does property management include?
- Professional photography, listing setup, and marketing
- Guest vetting (ID verification, review history, trip purpose)
- Luxury-level cleaning and premium linen service
- Detailed inspections after every checkout
- 24/7 guest communication and local maintenance coordination
- Revenue optimization and dynamic pricing strategy
You earn the income while we handle day-to-day operations. Learn more on our MLV Management page.
How do you ensure my home is well cared for?
We manage routine inspections, maintenance, vendor coordination, and housekeeping — treating each home as if it were our own.
How involved do I need to be as an owner?
As involved as you prefer. We run daily operations and keep you informed at your desired level.
What kinds of properties do you accept?
We partner with homes that meet our standards for design, presentation, location, and guest experience within our service areas.
Can you improve my home’s rental performance?
Yes. Through MLV Design, we optimize layout, furnishings, and the guest experience to increase appeal and performance.
Who are your typical guests?
Primarily families, multi-generational groups, corporate teams, and travelers seeking a private, elevated New England stay. All guests are carefully vetted.
Which areas do you manage properties in?
We manage across Connecticut, Massachusetts, New Hampshire, Rhode Island, Vermont, and Maine. If you’re nearby but just outside these areas, reach out — our footprint is growing.
How do I get started?
Visit MLV Management to learn more, then submit our management inquiry form. Our team will follow up to discuss fit.